Refund Policy

At Tatte Bakery & Cafe, we are committed to delivering an exceptional experience with every order. We understand that situations may arise where a refund or exchange is necessary, and we have established this Refund Policy to ensure a fair, transparent, and straightforward process for all our valued customers. Please read this policy carefully before placing an order or making a purchase through our website at tattebakerycafe.click.

1. Overview

This Refund Policy applies to all purchases made through our website tattebakerycafe.click, including online orders for bakery items, cafe beverages, catering services, gift cards, and any other food or beverage products offered by Tatte Bakery & Cafe. By placing an order with us, you agree to the terms outlined in this policy.

We strive to ensure that every product you receive meets our high standards of quality and freshness. If for any reason you are not satisfied with your purchase, we encourage you to contact us as soon as possible so we can make things right.

2. Eligibility Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the timeframe specified in Section 3 of this policy.
• The product must have been purchased directly through tattebakerycafe.click or at one of our physical cafe locations.
• You must provide valid proof of purchase, such as an order confirmation number, receipt, or transaction ID.
• The issue with the product must fall into one of the following categories:
  • The item received was incorrect (different from what was ordered).
  • The item was damaged, spoiled, or of unacceptable quality upon delivery or pickup.
  • The order was not delivered within the agreed-upon timeframe and no prior notice was provided.
  • A significant part of the order was missing.
• You have not consumed more than a reasonable portion of the item before identifying the issue (for quality-related claims).

Refund requests that do not meet these eligibility conditions may not be approved. However, we review each case individually and reserve the right to offer goodwill gestures such as store credit or partial refunds at our discretion.

3. Timeframes for Refund Requests

We require that all refund requests be submitted within the following timeframes:

Requests submitted after these windows may not be eligible for a refund. Due to the perishable nature of our food products, we are unable to process refund requests for food items beyond 24 hours of receipt, as we cannot verify the condition or storage of the product after that time.

4. Non-Refundable Items and Services

Certain items and services are not eligible for refunds under any circumstances. These include:

• Consumed food and beverages: Any item that has been substantially consumed cannot be returned or refunded unless a verifiable quality defect is reported immediately.
• Custom or special-order baked goods: Items made to special specifications, including custom cakes, personalized pastries, or special dietary accommodations, are non-refundable once preparation has begun.
• Promotional and discounted items: Items purchased at a final sale price, as part of a promotional offer, or using a discount code are non-refundable unless the item was defective or incorrect.
• Redeemed gift cards: Once a gift card balance has been used, the used portion is non-refundable.
• Delivery fees and service charges: Fees paid for delivery, service, or convenience are non-refundable unless the order was not delivered due to an error on our part.
• Tips and gratuities: Any tips or gratuities added to an order are non-refundable.
• Event deposits: Deposits made for special events, catering reservations, or private dining experiences are non-refundable unless the event is canceled by Tatte Bakery & Cafe.

5. How to Request a Refund — Step-by-Step Guide

We have made the refund request process as simple as possible. Please follow the steps below:

1. Step 1 — Gather Your Information: Before reaching out, make sure you have the following ready:
   • Your full name and contact information
   • Order confirmation number or receipt
   • Date and time of the order or pickup
   • A clear description of the issue (incorrect item, damaged product, missing item, etc.)
   • Photographs of the product (if applicable and possible)
2. Step 2 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: tattebakerycafe.click
   Please use the subject line: "Refund Request — [Your Order Number]" when emailing us.
3. Step 3 — Submit Your Request: Provide all the information gathered in Step 1. The more detail you provide, the faster we can process your request.
4. Step 4 — Await Confirmation: Our team will acknowledge receipt of your request within 1–2 business days and begin reviewing your case.
5. Step 5 — Resolution: We will notify you of our decision via the email address associated with your order. If your refund is approved, we will initiate the process according to the payment method used.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time varies depending on the payment method used at the time of purchase:

Please note that while we initiate the refund on our end promptly, the actual appearance of funds in your account depends on your bank or financial institution's processing times, which are beyond our control.

7. Partial Refunds

In certain circumstances, we may offer a partial refund rather than a full refund. Partial refunds may be issued in the following situations:

• Only part of the order was affected by a quality issue or was missing.
• The item was partially consumed before the issue was reported.
• The customer ordered an incorrect item and has partially used or consumed it.
• A promotional discount was applied at the time of purchase, and the refund reflects the actual amount paid for the specific item(s) in question.
• A catering order was partially fulfilled due to unforeseen circumstances.

The amount of any partial refund will be communicated to the customer before processing, and our team will work with you to reach a fair resolution.

8. Exchange Policy

Due to the perishable nature of our food and beverage products, we generally do not facilitate direct exchanges. However, we do offer the following alternatives:

• Replacement items: If your order was incorrect or defective, we may offer to replace the item at no additional cost, subject to availability. Replacement arrangements must be made within the applicable timeframe stated in Section 3.
• Store credit: In lieu of a refund or replacement, we may offer store credit equivalent to the value of the item in question. Store credit can be applied to any future order at tattebakerycafe.click.
• Non-food merchandise exchanges: Branded merchandise (e.g., mugs, tote bags, or other non-perishable items) may be exchanged within 14 days of purchase if the item is unused, in its original packaging, and accompanied by proof of purchase.

9. Cancellation Policy

We understand that plans change, and we will do our best to accommodate cancellation requests. The following guidelines apply:

9.1 Standard Online Orders

Standard orders may be canceled for a full refund if the cancellation request is submitted at least 2 hours before the scheduled pickup or delivery time. Orders canceled less than 2 hours before the scheduled time may be subject to a cancellation fee of up to 25% of the order total.

9.2 Catering and Bulk Orders

Catering orders require a minimum of 72 hours (3 business days) notice for cancellation to receive a full refund. Cancellations made between 24 and 72 hours before the event will receive a 50% refund. Cancellations made less than 24 hours before the scheduled delivery or event will not be eligible for a refund.

9.3 Custom and Special-Order Items

Custom-made items, such as personalized cakes or specialty baked goods, can only be canceled if the cancellation request is received before preparation has begun. Once preparation starts, no cancellation or refund will be possible. We will notify you when preparation begins.

9.4 Cancellations by Tatte Bakery & Cafe

In rare circumstances, Tatte Bakery & Cafe may need to cancel an order due to ingredient unavailability, equipment failure, weather conditions, or other unforeseen events. In such cases, customers will receive a full refund or the option to reschedule at no additional cost.

10. Dispute Resolution Process

If you are not satisfied with our initial response to your refund or cancellation request, you have the right to escalate your concern. We are committed to resolving all disputes fairly and promptly.

10.1 Internal Escalation

You may request that your case be reviewed by a senior member of our customer service team by clearly stating in your communication that you wish to escalate the matter. We will respond to escalated cases within 3–5 business days.

10.2 Applicable Law and Consumer Protections

As a business operating in the United States, Tatte Bakery & Cafe complies with applicable federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Depending on your state of residence, additional consumer protection rights may apply to you.

If you believe your consumer rights have been violated, you may also contact:

• The Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Your State Attorney General's Office for state-specific consumer protection matters
• The Better Business Bureau (BBB): www.bbb.org

10.3 Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. In many cases, we can resolve the issue more quickly through direct communication. If a chargeback is initiated before contacting us, we may be limited in our ability to offer additional compensation or goodwill gestures.

11. Special Circumstances

We recognize that extraordinary situations can arise. In cases involving allergic reactions, food safety concerns, or other urgent health-related matters, please contact us immediately. We take food safety extremely seriously and will expedite the review of any health-related claims. We may request additional information or documentation in such cases.

If you experience a health issue that you believe is related to a product purchased from Tatte Bakery & Cafe, please also report the issue to your local health department and seek appropriate medical attention immediately.

12. Changes to This Refund Policy

Tatte Bakery & Cafe reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at tattebakerycafe.click with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information

For all refund requests, questions about this policy, or any other customer service matters, please contact us using the details below. Our team is here to help.